Pathfinder Recruitment are excited to bring to market a great opportunity for a Senior Level 3 Engineer to join a Melbourne based Managed Services Provider (MSP). You'll be instrumental in providing senior IT support and aligning IT with business goals. This role entails delivering technical support, performing pre-sales, and ensuring seamless IT operations. […]
Respond promptly to tickets, ensuring adherence to client SLAs. […]
Create, update, and maintain user documentation.
Lead by example with a hands-on approach while guiding and mentoring to peers and junior team members.
Assisting the sales...