Responsible for handling all HVAC and Refrigeration warranty queries and provide technical support whilst being accountable for all VRF (Variable Refrigerant Flow) commissioning allocated to you. […]
Validate all warranty queries before authorisation of warranty service.
Responsible for technical report writing on all warranty queries that will be used to support or reject a warranty request.
Manage all escalated calls relating to service agents regarding warranty and assisting customers with any non-standard queries or technical requests. […]
Attend with service technicians, supervisors, dealers...