Answer, respond and process inbound and outbound calls within agreed business objectives and customer service guidelines to maximise customer satisfaction
Answer, respond and process customer contacts via multiple channels eg. Email, post, fax etc; within agreed business objectives and customer service guidelines to maximise customer satisfactions
Maintain a high level of courtesy, patience and professionalism when serving customers and communication with all staff, in line with the Code of Conduct
Work co-operatively with peers and management to ensure performance measures are achieved in aculture...