As a Home Owner Retention Coach in our team, you’ll be focusing on having great retention conversations about home loans, giving customers strong reasons to stay with or join ANZ. You'll handle retention through inbound and outbound calls, and transfers from other areas needing high-level discussions. Your key tasks include talking to home loan customers at risk of leaving, making outbound calls based on campaign leads, and identifying acquisition opportunities through retention conversations. […]
Banking is changing and we’re changing with it, giving our people great opportunities to try new things...