Reporting to the Member Response Manager, you will have a fantastic opportunity to be part of a highly engaged and supportive team. This role will see you utilising your extensive knowledge in undertaking technical reviews across a portfolio of escalated complaints relating to claims decisions, policy interpretation and customer experience, working in conjunction with claims leaders, product and underwriting, dispute resolution, and several other RAA departments. […]
Review and manage complaints through RAA’s internal dispute resolution process, ensuring compliance timeframes are met, that reasonable...