Join a large-scale enterprise located in the heart of Brisbane and lead a passionate team of IT professionals providing Level 1 and Level 2 IT support across national operations driving service excellence for a 24/7 service desk. […]
Lead, manage, and inspire a team of 30 Level 1 and Level 2 IT professionals.
Oversee day-to-day operations of the IT Service Desk, ensuring customer satisfaction and service excellence. […]
Drive critical incident management, continuous improvement, and service delivery initiatives.
Implement process efficiencies through task automation, system monitoring, and preventative...