The purpose of this role is to lead the implementation and support the roll-out of the Pega Marketing/ NBA Designer platform in the first instance, and to enable Customer Decisioning across all customer engagements and all customer experience channels in Health Insurance. […]
The LDA will proactive engage with stakeholders across Health Insurance to ensure the customer experience and business value benefits of “always-on” omni-channel 1:1 personalised customer experiences delivered via Next Best Action are maximised. […]
This role is responsible for defining, implementing, and governing business...