The role requires strong business, process and data analysis skills, with a clear focus on customer service, risk management and process efficiency. Ability to engage effectively with business and process owners is essential. Experience in analysis of complex, end-to-end health insurance processes, and/or remediation projects is essential. […]
With support from data analyst team, conduct required analysis of remediation data sets and impacted customer cohorts, and present insights, findings and corrective action recommendations to business process owners and remediation project managers as required...