The Vulnerable Customer Standards Manager plays a key role in ensuring Optus provides sensitive, proactive, and effective support to customers experiencing vulnerability. With expectations growing around trauma-informed care, extended service availability, and tailored case management, the role is central to building trust and reducing barriers for customers in need. This includes leading efforts to minimise distress, reduce customer effort, and report on meaningful outcomes, while ensuring interactions are handled with care and outmost importance. […]
Champion Vulnerable Customer Advocacy: Lead...