The Service Centre Manager, under the guidance of the Associate Director of Digital Workplace Operations, oversees the IT Service Centre team and its omnichannels. They manage resources, own processes, and act as an escalation point to ensure high-quality, timely customer service. […]
• Undertake trend analysis activities, interpret data and produce meaningful management information which enables accurate operational decision making and assists to devise innovative business improvement […]
• Effectively manage, coach and develop staff to ensure they meet their role specifications by negotiating...