We are seeking a dedicated Helpdesk Support Officer to join our busy team. The successful candidate will provide timely and accurate advice to customers, assist in resolving enquiries, and contribute to the continuous improvement of our Helpdesk services. Your new role
Provide advice and assistance to the Helpdesk in attending to and resolving customer enquiries via phone, email, and occasionally in person. Accurately record customer/stakeholder details, issues, feedback, and complaints. Contribute to the continuous improvement of Helpdesk information systems, practices, documents, and manuals...