As a Scams Operations Analyst, you will be providing impeccable service to the Group's customers and will also manage customer fraud and scams events. […]
Perform all tasks related to the execution and completion of all monitoring services in the Fraud and Scams Response Centre in accordance with agreed Service level Agreements (SLAs), Group's policy and standards and regulatory expectations.
Raise the bar on customer experience, through continuous improvement initiatives and taking ownership of the customer journey.
Hold in-depth conversations with customers who have been a victim of fraud and...