Our client is a well-established large organisation in the financial services sector. They have a strong presence in the industry and are known for delivering top-notch customer service. Their Melbourne office is part of a nationwide network. […]
Manage inbound customer calls and emails, addressing inquiries and resolving issues related to client login details for their accounts.
Deal with troubleshooting of customers logins/password resets/multi-factor authentication to access organisations applications […]
Handle client complaints and escalations with professionalism and empathy, transfer to...