To deliver excellence in customer service delivery and effectively, accurately and apply key controls to all drive, non-drive & total loss vehicle repairs.
Responsible for delivering optimal levels of customer service performance, application of controls and the best practice process & procedure frameworks (HiYa) within A&G’s Assessing and repair network.
To work collaboratively with the assessors on site, interstate teams and additional employees/ managers/ stakeholders (including repairers, towing companies and Hire Car providers) to ensure delivery of the Assessing Operations core Value Proposition...