Air Conditioning Technical Support Officer  

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Description

Provide technical support for all Air conditioning products. This includes responding to technical hotline calls, offering support via email, managing escalations, liaising with internal/external stakeholders, and managing service KPIs. Additionally, the role involves conducting Technical training, product quality assurance and implementing improvement plans based on root cause analysis. […]
Manage service KPIs, including reducing repeat repairs through analysis and improvement action plans. Monitor technical processes documentations such as job reports, repair progress, parts usage, and stock...

18 days ago from: careerone.com.au

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